priyanka705PlatinumPriyanka705
Platinum
11 mths, 3 wks ago

What to do if rewards room product never turned up?

It’s been over two months since I ordered something off the rewards room. I’ve emailed beauty heaven and sent them a message on Facebook trying two times to work out what happened, but I’ve still had no response.

Has anyone had this issue? I’m not sure what to do. I don’t know if anyone actually checks the emails. I’m literally considering writing them a physical letter lol. They can keep the points and the products but it’s unfair to keep the shipping fee if you’re not gonna send me anything

20 comments 13 voices

Replies

  • Elle.
    Bronze
    Elle.
    10 mths, 2 wks ago

    I have never made a Rewards Room order but my recommendation would be to email beautyheaven again. Or could you dm them on insta?

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  • Lois389PlatinumLois389
    Platinum
    10 mths, 2 wks ago

    I placed an order on the 23rd of January. When I go into my order history it says processing. I thought the orders were put through at the beginning of the month? This is my first order since about 2019 so no idea what turnaround times to expect anymore.

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    • Lois389PlatinumLois389
      Platinum
      9 mths, 4 wks ago

      Just a quick update. The day I decided to contact beautyheaven regarding my order there was a shipping update in my junk folder. It arrived the next week.

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  • Little HeartPlatinumLittle Heart
    Platinum
    10 mths, 2 wks ago

    After waiting over a month I decided to just cut my losses and get a PayPal refund on my order ($10 postage) and what do you know BH emailed me and asked me about it and my products were then sent out to me this week!

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  • Midnight BluePlatinumMidnight Blue
    Platinum
    11 mths ago

    I placed an order a few days ago – wiped out a good chunk of my points on some splurge items, from brands I’ve never tried before. I hope they turn up!

    Reply Report
  • ray_jayPlatinumRay_jay
    Founding Member
    Platinum
    11 mths ago

    I still like gaining points but that’s just my competitive nature with myself. I just wish they would reply and follow through with commitments. That’s my only issue

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  • ray_jayPlatinumRay_jay
    Founding Member
    Platinum
    11 mths ago

    Rewards Room feels a bit transient now much like website and it’s members.
    Never know what you will get. A good day when it works or a day where it kicks you out lol.
    I have made two orders in last 2 years. As I mentioned before I never received a lip gloss I ordered. I emailed and got a response with promise of another item. But that was never followed.up. I also took pot luck and ordered one of the clinique lipsticks but the colour that arrived was not for me so I gifted to a friend.
    Otherwise I have been happy. I have noticed some new brands being listed but they too are transient at times on the site as we are aware.
    I’d like expiry dates mainly because I need to know how long I have to play with items.
    I am sure bh will continue to deliver.
    I did think with the gloss cars we would of seen some new product left overs but nothing yet.

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    • misfortune8PlatinumMisfortune8
      Founding Member
      Platinum
      11 mths ago

      I’ll happily wear bold lippy colours, but I don’t want to spend my points on dupes or nudes, which I’ll never wear. $10 P&H + points for a lucky dip? Who’s going to take that gamble?

      Reply Report
  • Shop A EverydayPlatinumShop A Everyday
    Founding Member
    Platinum
    11 mths ago

    Yes I have emailed a few times asking about skincare and suncream expiry dates, and also some of the Habitual sachets, I wanted to know what flavours, as I wanted the blueberry one, not lime or something I may not like. My emails were all ignored too which is very disappointing

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    • ray_jayPlatinumRay_jay
      Founding Member
      Platinum
      11 mths ago

      That’s so disappointing considering it’s an important factor in supplements and internal intake

      Reply Report
  • RINNY
    Bronze
    RINNY
    11 mths ago

    I ordered 2 items at the end of November and they both showed up for me 3 weeks later, I was expecting them to be delivered late due to Christmas postage delays and after reading comments on here but I think I got lucky.

    Reply Report
  • ChrystalagePlatinumChrystalage
    Founding Member
    Platinum
    11 mths ago

    Could people please reply to let me and others on this forum know if you are getting your orders ok. I’m due to redeem and not feeling too confident about getting the products sent out.

    Reply Report
    • misfortune8PlatinumMisfortune8
      Founding Member
      Platinum
      11 mths ago

      I just checked & my last order was November 2022! My points have really accrued!

      I’ve baulked at placing an order because I can’t pick the colour of makeup items anymore. I don’t want to get stuck with whatever random colour I might get sent. I’m also having trouble adding products to my wishlist – more glitches!

      In the past, I’ve always received my orders. Remember, if you do end up placing an order, @Chrystalage, the orders are all shipped at the end of each month.

      Reply Report
      • ChrystalagePlatinumChrystalage
        Founding Member
        Platinum
        11 mths ago

        @Misfortunate. Thanks, will order later in the month and keep my fingers crossed that the order arrives and products have a good amount of shelf life

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      • EthelindePlatinumEthelinde
        Founding Member
        Platinum
        11 mths ago

        A lot of the items listed have been out of stock for some time. The RR needs serious re-haul. We were told new items would be added and honestly barring the exception of one or two items, this has not happened.

        I don’t even see the point of accruing further points if the RR has nothing of value in it.

        The other issue is the expiry of some of these products that are still available.

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      • misfortune8PlatinumMisfortune8
        Founding Member
        Platinum
        11 mths ago

        Yes, expiry is a worry. Years ago, I received a sheet mask that had expired, but back then, my email was answered promptly & I got a points refund.

        I’ve had Invisible Zinc on my wishlist for ages: I’ll happily use an expired nail polish, but I’m very fussy about sunscreen expiration.

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      • ChrystalagePlatinumChrystalage
        Founding Member
        Platinum
        10 mths, 2 wks ago

        @misfortune8
        Thanks. I’ve accumulated a lot of points so I want to place an order but this site has gone to the dogs. I’ll place an order later in a month and keep my fingers crossed that it turns up, and products aren’t expired.

        Reply Report
  • organicmusicPlatinumOrganicmusic
    Platinum
    11 mths, 2 wks ago

    I asked them about getting new stock seems like they never add anything new. Never got a reply either.

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