4 wks ago

products available in rewards room

I have been trying to spend my points in the Reward Room, but everything I am wanting is either out of stock or not available. Any idea when items will be updated from out of stock and if and when new items will be available? Looking forward a ordering some nice new products.

26 comments 12 voices

Replies

  • 1 w, 1 day ago

    Hi Beauties,

    Hope you’re all doing well!

    We just wanted to jump in and reassure you all that our team is on top of the product expiry dates within Rewards Room. Any products close to expiring are promptly removed before orders can be placed on them. If there are ever any issues with your Rewards Room orders, please email us on info@beautyheaven.com.au and we will quickly resolve this with you there!

    Please note the products supplied to us for Rewards Room are completely dependant on the brands. So whilst we would love to constantly replenish units & offer new products every day – there is only so much we can control with this! We will however be removing the out of stock products as soon as we get the confirmation they won’t be restocked. Please be patient with us whilst we work through this all. We’re so sorry for the disappointment caused so far!

    If you have any other feedback or queries, please don’t hesitate to reach out!

    Thanks so much,
    Team bh x

  • 1 w, 1 day ago

    @Sara reported for posting multiple nonsensical comments, & copy/pasting other members’ comments.

    • 1 w ago

      After reviewing the report and seeing this member’s multiple inappropriate posts across the Forum, we can confirm this member is now blocked.
      Thank you x

    • 1 w, 1 day ago

      Sara needs to be removed asap. She is flooding the forums with rubbish

  • 1 w, 6 days ago

    Yes I do hope we get a response

  • 2 wks, 1 day ago

    If something is out of stock it should be taken off the Rewards Room if it isn’t going to be available anytime soon. I used to visit the BH site daily for years but in recent years I don’t access it as much. Non user friendly website, old articles and comments. Haven’t had a trial team invite in years. Have lots of points I’d like to use but am concerned as others are about the expiry dates of some of the Rewards Room products.

  • 2 wks, 5 days ago

    I have not got a reply from my email yet regarding the freshness of the current products or the addition of some lovely new products , i thought it was a very valid question

    • This reply was modified 2 weeks, 5 days ago by Shop A EverydayShop A Everyday. Reason: spelling
  • 2 wks, 6 days ago

    I got a reply, but they need to check & follow up with further info.

    Typically for shade selection products, our dispatch team will contact us and then we would reach out to the member to retrieve their shade selection. However, I will confirm this process with them and get back to you.

    • 3 days, 10 hrs ago

      I received a follow-up reply:

      …Just wanted to touch base regarding the shade selection process. I’ve confirmed with the team and when a product with multiple shades is purchased in Rewards Room, our dispatch team will contact us and we will then reach out to you with the shade options.

      We understand this process is a bit tedious and we are looking into ways to simplify.

      Hope this helps!

      That’s too much trouble for me. I’d rather wait until they fix their system.

  • 2 wks, 6 days ago

    I thought it was just me. I am glad other Beauties have noticed. Thank you for contacting BH.

  • 3 wks, 3 days ago

    Oh my gosh same thing here!! Everything I wanted was not available! Very annoying… I’ve got quite a few points and want to use them but can’t!

  • 3 wks, 3 days ago

    I’ve just emailed Bh about the lack of colour choices in the RR, although @Lisa359 & Shop A Everyday both raise a valid point.

    I’ll report back when/if I receive a response.

  • 3 wks, 4 days ago

    I have emailed in today and asked about the freshness of the products, and also asked if new and exciting products will be offered soon

    • 3 wks, 1 day ago

      Thanks for that, @Shop A Everyday – hopefully there will be a response from BH. It wouldn’t be the first time someone had received an out if date item – I know this is usually addressed but it would be a disappointment and a nuisance.

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