UPDATE:
Kora replied here is their response:
Thank you so much for taking the time to contact us again after your initial email to KORA Organics.
We apologise the response was not detailed regarding your Skin Reaction and our policy.
I can see that you purchased the Rebalance Pack using your Frequent flyer points. As you mentioned, they were due to expire shortly. I have contacted the Frequent Flyer Program and they mentioned they would refund the points however you will need to monitor your account as they may have a 30 day expiry on the points.
As you purchased the products through Qantas Frequent Flyer, please contact them direct quoting that you have had a skin reaction to our products. Their Customer Service Number is 1300 662 859.
They will then contact myself to confirm this information and we will organise the necessary paperwork to be processed for you within 24 hours of receiving their email.
Please let me know if you have any questions on the above. Alternatively, I am happy to call at a time suitable to you should you require further clarification.
So on my way home from work I called Qantas and I should have the points refunded in 2-3 days but they will email/call me to let me know once done 🙂 so at least I’ll have my points back to do something with.
Now, awaiting my skin to be back to normal! Bounce back skin – bounce back haha